Shipping & Delivery
What is the estimated delivery time for my order?
Orders will generally take 4-8 business days to arrive, depending on location, size of item, and quantity ordered.
If I place my order right now will it ship out today?
Orders are generally shipped the same day that they are placed. All other orders will ship out the next business day.
Do you offer Priority 2-4 day shipping?
We do offer Priority Shipping at an extra cost.
Do you ship outside the US?
We do ship international, but some restrictions may apply. Shipping is automatically calculated when you enter your address information. Certain international shipments may require extra shipping cost due to weight or country location. If this is required, your order will be held until we can advise you of extra charges. Please note, we do not ship pet food or refrigerated items internationally and we do not ship any edibles to Brazil.
Can I cancel my order?
We do not bill customers for their order until after the products have shipped. Therefore, a cancellation request for an order can be made if it has not been sent out yet. If the request is made after the order was shipped, the return procedures will need to be followed upon receipt of the merchandise by the customer. We generally ship orders within 24 hours after they are placed. Once the merchandise is returned to our company, we will issue a refund.
I never received my order.
Most orders arrive within the estimated delivery time of 4-8 business days. International orders do take longer to arrive.
Do you match/beat competitor's price?
We match or beat competitor's prices at the time of ordering.* (*Applies only to companies in the U.S. selling EPA/FDA approved products. Please call our customer service line to price match) We only ship U.S. FDA/EPA approved products.
Will you price match your Amazon price if purchased directly?
We will price match any of our Amazon prices when ordering through our direct website.